New subscription and Prorating

[rchan11]

Hi, I'm 1 day into my new subscription which auto-renewed.

I want to move to a US Canada plan.  Will I be billed twice for 2 separate subscriptions and the monthly rates are not prorated?

Thanks,

Ryan

[rchan11]

How long does it usually take for support to massage back?

[rchan11]

Thanks I just did a PM to the support.

[softech · Accepted solution]

@rchan11 Yes, it will charge you again if you use Change now option, so Don't !!

if it is just day 1 of the new cycle, maybe PM can help.  Please open ticket with PM support: 

           https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there