New phone plan with a new SIM card

[Ela1]

I ordered a new phone plan with a new SIM card. I have got the number, yet the phone doesn’t work.

[Ela1]

Thank you. Physical SIM. I am an existing customer and want to add a number to a different phone. There is no ringtone or messages can be received.

[Andy85]

Hi @Ela1,

Can you elaborate which step you are stuck on? Are you using the physical SIM or eSIM? Are you a new client or existing? What aspect of your phone doesn't work?

[Handy1]

@Ela1  Are you using the app to activate it not the website . If same 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437