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New payment method

Rysofly2000
Great Neighbour / Super Voisin

I have a new visa debit card but can’t update it. It says an error occurred. Someone said clear my cache but I don’t know how. Please tell me how

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Hi @Rysofly2000 

If you've tried more than 3 times you're locked out of the system for an hour. Wait just over an hour and try again But if you can, try using the app. Here's how to change your credit card info on the app.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

KennethJAdams_3-1694656072798.png

Once you’ve clicked on it, go to Payments

KennethJAdams_4-1694656072715.png

The next screen you’ll want to click on Manage Subscription.

KennethJAdams_5-1694656072792.png

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

KennethJAdams_6-1694656072790.png

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

Handy1
Mayor / Maire

@Rysofly2000  Wait one full hour and try in the app instead 

Add you can also ask support to update it for you also @Rysofly2000  

you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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