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New Sim, New #, Unable to use phone.

Lolobeans
Great Neighbour / Super Voisin

I am trying to set up a phone for my son.  I have purchased the SIM, downloaded the app and chose a phone number and paid for a phone plan.  In order to activate the plan PM is trying to send a text to the new number. I am unable to receive the verification text as the phone is not set up and there is no data. What am I missing?

3 REPLIES 3

BKNS27
Mayor / Maire

@Lolobeans 

Reboot your son phone with the SIM in his phone by power off then back on.

hairbag1
Mayor / Maire

@Lolobeans 

after a few failed attempts sending it via SMS, you should also see option to receive it via email.

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