@Fr10
I am not a fan of walmart and your experience just reinforces my opinion. While most retailers indeed have a no return, refund or exchange policy on sim cards. Most retailers also have a customer satisfaction guarantee and would exchange the sim card as a gesture of good will on a case by case basis.This isn't buyers remorse you were sold a defective product or a used one at the very least.
I would probably continue up the food chain with my complaint increasing my leverage with a BBB complaint, the chamber of commerce, consumer affairs, you name it but at the same time its walmart who puts profits above all else.....so while not an acceptable business practice I would chalk this up as a $10 lesson learned to never shop at walmart again.
When you purchased the sim card was it intact? Firmly secured to the surrounding pm card stock? Or was the sim card easily slipped out of the side pocket of the pm card jacket? If your card came pristine then it's possible that a typo was imparted when activating a similarily sequenced sim card.
What I don't understand is why the moderators (pm) are being so resistant in offering a credit in your account once activated as its pretty much industry standard for the provider to replace a defective sim carď as its a well known fact that sim cards have up to a 10% percent failure rate straight from the factory floor.....Did the moderators investigate the history of the sim card and its possible user?
I would purchase a new sim card and save the reciept. Activate new ew mñ sim card and open a new support ticket or send a private message to the moderators and explain the situatiom I hope that a new moderator will see sense and just add the credit to your account once you submit your reciept.
At least that's the way it should go unless you want to bring it up with @J_PM ?!!
