4 weeks ago
Hello,
I was recently transferred to the new rewards system. After I received my 1st bill I noticed that Autopay reward ($2) and Loyalty recognition ($4).
Can you please explain why it was removed?
Doesn't Public Mobile offer the loyalty and autopay rewards any longer?
Thank you in advance.
Solved! Go to Solution.
3 weeks ago
@Chari wrote:Yeah, and I’m pissed- my bill went from $9.35 to $17.25.
Once again, everyone has the right to file with the CCTS.
3 weeks ago
Yeah, and I’m pissed- my bill went from $9.35 to $17.25.
4 weeks ago - last edited 4 weeks ago
Hello @smartin777
Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it.
You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309
4 weeks ago
hi @smartin777 sorry, with the new points, you don't get Autopay $2 off and loyalty, only 5% and Friend referrals, and in points
4 weeks ago - last edited 4 weeks ago
PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points