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New Reward system question

smartin777
Good Citizen / Bon Citoyen

Hello,

I was recently transferred to the new rewards system.  After I received my 1st bill I noticed that Autopay reward ($2) and Loyalty recognition ($4).

Can you please explain why it was removed?

Doesn't Public Mobile offer the loyalty and autopay rewards any longer? 

Thank you in advance.

5 REPLIES 5


@Chari wrote:

Yeah, and I’m pissed- my bill went from $9.35 to $17.25.  


Once again, everyone has the right to file with the CCTS. 

Chari
Great Neighbour / Super Voisin

Yeah, and I’m pissed- my bill went from $9.35 to $17.25.  

Chalupa_Batman
Mayor / Maire

Hello @smartin777 

Sadly and embarrassingly Public Mobile removed everyone's monthly credits they EARNED. There is a very large thread about it. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You are encouraged to file a complaint with the CCTS with regards to your loss of earned credits. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

https://www.publicmobile.ca/en/mb/ccts

hTideGnow
Mayor / Maire

hi @smartin777 sorry, with the new points, you don't get Autopay $2 off and loyalty, only 5% and Friend referrals, and in points

softech
Oracle
Oracle

@smartin777 

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

  • you will get the same friend referral, 1 point (= $1) for every referral every month.
  • Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
  • Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
  • You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

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