New Profile Set-Up

[Shelly1919]

Why am I getting a SMS from Public Mobile advising me that they are setting up a new profile?  I’ve been a customer since 2018 and have never missed a payment.  

I hope they aren’t taking away more from me, because Freedom Mobile is starting to look much more appealing.

[Sansan]

@Shelly1919 submit a ticket to Public Mobile to inquire on what's happening. 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are not able to sign in or it doesn't work for some reason,  use the below to send a private message. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Shelly1919 · Accepted solution]

I made a new EverSafe login a month and a half ago.  I don’t think I need to do it again.

[cellphoneuser1]

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@Shelly1919 wrote:

Why am I getting a SMS from Public Mobile advising me that they are setting up a new profile?  I’ve been a customer since 2018 and have never missed a payment.  

I hope they aren’t taking away more from me, because Freedom Mobile is starting to look much more appealing.

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Maybe a year ago, Public came out with Eversafe which is a new way to log in.  The Self Serve and Community login become the same so go ahead and make the new EverSafe login.