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Network locked SIM card inserted

cymba
Great Neighbour / Super Voisin

Hi,

 

I ported my number from Fido to Public Mobile, and I get an error saying "Network locked SIM card inserted". My Fido SIM card is no longer active.

 

I own a Samsung Galaxy Note 4, which I bought from the Samsung store, so I know that my phone is unlocked.

 

It's been 3 hours, and I know porting numbers usually would not take this long. Please let me know what the problem is. Thank you!

Screenshot_2016-11-03-13-01-47.pngScreenshot_2016-11-03-13-03-15.png

53 REPLIES 53

 @JenniferE

There should be a way to do something like a network reset on the phone. Or to do an automatic scan for networks.

When you sign in to your self-serve does it show the service as active?

 

If it's still asking for some kind of code you can try 1234 or 0000. Don't do this any more than initially trying them.

Wonder_why
Deputy Mayor / Adjoint au Maire

@JenniferE wrote:

unlocked yes and varified over the phone also provided the unlock key. I went back to PM kiosk in walmart got another sim, and changed sim and activated right there at store in front of rep. it showed it was a Telus sim then went home so frusterating. now under network ans sim it shows rogers again. this was a bell phone bell varified it was and is a bell phone but now no longer with bell as it is unlocked and sim is no longer active.

 


I am confused why would the Walmart Rep give you Telus Sim for PM Networks ?

srlawren
Retired Oracle / Oracle Retraité

@JenniferE you posts are very confusing.  I know some phones with a PM SIM in them seem to show Telus as the active network, though this is the exception not the rule.  However, as PM is owned and operated by Telus on Telus' network, as long as the service is working, it's nothing to be concerned about.  However, Rogers is an entirely different company.  

 

Can you please sign into your Public Mobile self-seve account (use the link that says My Account in the very top right corner of this page), and check:  does your account status show as Active? What shows under your plan details if you click on the Plans tab?  


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SoupySandwich
Great Neighbour / Super Voisin

Call previous provider give them imei and unless blacklisted they should give you the network unlock code

srlawren
Retired Oracle / Oracle Retraité

@JenniferE did you get this resolved?  You've disappeared.


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JenniferE
Good Citizen / Bon Citoyen

Thanks all. Had to contact samsung to have my phone unlocked and allow public mobile access.

 

Now how do i set up and retrieve phone messages.... 

JenniferE
Good Citizen / Bon Citoyen

Yes resolved. Now looking for info on setting up voice mail and accessing it.....lol

srlawren
Retired Oracle / Oracle Retraité

@JenniferE wrote:

Yes resolved. Now looking for info on setting up voice mail and accessing it.....lol


@JenniferE please see here for info on setting up and using voicemail: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-To-Use-Your-Phone-and-Plan-Feature...


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Shivaprakask
Great Neighbour / Super Voisin

Samsung 

Sm j600F/DS

SIM LOCKED 

PLACE GIVE ME CODE


@Shivaprakask wrote:

Samsung 

Sm j600F/DS

SIM LOCKED 

PLACE GIVE ME CODE


@Shivaprakask

Your phone is likely locked to your previous provider. You will need to contact your previous provider or Samsung directly (live chat works well) to get the unlock code.

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