Network connection

[Geminijune]

Everyday my mobile network says it's disconnected. I can't send or receive sms messages. It goes to emergency calls only. I have reset my network settings over and over and doesn't work. I have taken out my sim card as well. Please help! I submitted a ticket days ago with no response.

[HALIMACS]

@Geminijune 

when you dial 611 from your device, what account status messaging is played?

When you log into self-serve account, what on screen messaging displays regarding account status?

[hTideGnow]

@Geminijune 

you don't just have problem with SMS but voice and mobile data as well? 

what phone do you have? did you try setting 4G/LTE and 3G?

you tried your sim in another phone?

Last, ask agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437