a month ago
Hi I have just transferred my from telus to public mobile but I cannot call anyone. Is there anything amiss with my application?
a month ago
Try all of the following items first:
When you log into your self-serve, does the service display as 'active' or otherwise?
Definitely reach out to customer support if all the items above do not get things going.
Good luck!
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
a month ago
Try all of the following items first:
When you log into your self-serve, does the service display as 'active' or otherwise?
Definitely reach out to customer support if all the items above do not get things going.
Good luck!
a month ago
@Dragonjo Have you restarted the phone after installing the Public Mobile sim? If it still doesn't work you can contact customer service using the chat/message icon bottom right of this page. It can be a bit finicky so if it doesn't work then private message customer service agents using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your community inbox for an agent to reply, either at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.
a month ago
Can I talk to somebody regarding my problem , I am a new subsciber. I transferred my number following instructions and have an account with public mobile but after that my phone says: not registered in network
a month ago
Hi my phone says: not registered to network
a month ago - last edited a month ago
@Dragonjo - Have you tried restarting your phone?
If the TELUS sim says No Service or SOS Only or Emergency Calls only (doesn't work) it may be a SIM provision error. Please use another phone for the SIM card to technically re calibrate its full connection with the cell tower.
If nothing works, please go to the chatbot in the bottom right and type in "Submit a ticket."
a month ago
@Dragonjo Physical sim or eSIM ? Have you tried to reboot the phone ?