Need to talk to a customer

[Jonoil]

How can I get to a customer  care service representative?

[Jonoil]

In store

[darlicious]

@Jonoil 

Do you need to create a self-service account because you activated in store prior to July 13th 2013?

Or do you need to activate your sim card and create an account?

The former can only be done by a customer support agent. The latter can be done by you and if needed we can help you along the way.

[Meow]

Only way is:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[RossN · Accepted solution]

@Jonoil hi to create a my account go here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...

[dust2dust]

Did you sign up in a store or did you do it yourself online?

[Jonoil]

Need to create a my account. 

[dust2dust]

Click on the SIMon chatbot down below to find your way to submitting a ticket.

But what do you need them for? Maybe we can help.