Need to sign up for a public mobile account

[brslc]

I have already got an account but now need to make my own Public mobile log in accounr

[hTideGnow]

HI @brslc   did you activate in-store before?   After you activate in store , you have never create a self-serve My Account?    In such case, you will need to open ticket with PM CS agent and they can assist:

To set it up now, go to My Account site and click Register now (or this link: https://urlshortner.tiia.ai/XZxMjt) and follow the steps below:

use this link to open ticket with CS agent  https://urlshortner.tiia.ai/XZxMjt

Click "Contact Us"
and then Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

At Step 1. Select an issue category , leave it with Password & Username Reset there,
Click Change my Self-Serve email and the click Next
At Step 2. Complete additional issue details, enter a email address you want to setup to login to My Account and pick one of the questions to answer to validate yourself
At the same step, you can choose to accept live chat or not, and click Next
In the next step to Verify your identity, click Verity by SMS Code, enter the phone number and Send a code
click "Submit Ticket" to complete the process

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[esjliv]

So you have an activated sim card @brslc ? Meaning, you already have a plan and phone number with public mobile?

If you didn't activate yet, you can do that here: https://publicmobile.ca/en/on/portal/activation

If you are already a customer and you just don't have a My Account yet, you can submit a ticket here to: Create or forgot My Account email or password link

[Dunkman]

@brslc 

Not sure what is exactly going on.  What did your first activate your account/SIM card?  Did you activate at home or in store with a vendor? Were you able to access your self service account before (My account)?

More details would be helpful.