Need to port out of Public Mobile but can't receive SMS texts

[AthenaT]

Hi there,

I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that I am able to transfer my phone number to my new carrier. Thank you. 

[Sansan]

Ok, I guess you have to wait if it says within 24 hours. But they don't read this community messages, so regrettably it won't be faster. 

[AthenaT]

Hello @Sansan, I used the chatbot, but because it is just a bot, there was no reply except that their agents will get back to me within 24 hours. 

Thanks for your help though! In the meantime maybe I'll make another post so they see my inquiry sooner. 

[Sansan]

@AthenaT please use the chatbot to contact public mobile to ask them to approve your request. 

Unfortunately there is no phone support and they will not call you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are not able to sign into your account to create the ticket, then use the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437