07-10-2023 06:51 PM
Hi! I'm in Japan with no mobile data. I need to update my payment details (new credit card after the original one on the account was compromised 2 days into my trip here - not ideal) but to access my account, MFA wants to send my phone a code which it simply cannot receive.
I reached out on Twitter and was instructed to come here. Not sure of how to contact anyone who actually works for Public Mobile who could help out on this. Any ideas? Thanks in advance.
Solved! Go to Solution.
07-10-2023 07:05 PM
Thanks! I toggled back through the unauthorized screen and managed to access my account and make the necessary changes. Phew! What a relief!
Thanks to all!
07-10-2023 07:00 PM
@Kate82 please
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-10-2023 07:00 PM
07-10-2023 06:58 PM
Tried this. Got through the code log in screen and then received :
{"message":"Unauthorized"}
07-10-2023 06:54 PM
PM just changed to a new EverSafe login system and you need to complete the setup on this new system.
Have you login to My Account since EverSafe was introduced?
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
07-10-2023 06:54 PM
@Kate82 Try and hit resend a few times you should get option to send code to email instead