Need help

[Laura62]

I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you 

[HALIMACS]

To be certain, @Laura62 , you’ll need to download the Public Mobile app on the device which will be used for the service, and if that cannot be done, you can use the app on another device to get the service registered.

With the Public Mobile SIM card in hand , or an eSim, all you then need is an email address and a credit card to get activated.

[hairbag1]

@Laura62 

it's required to download the free Public Mobile app to successfully activate a new PM account. Hopefully you've done that already ?

[Meow]

Please explain what kind of issues do you face to sign up your mom.

PM employee do not participate in Community but I am sure other knowledgeable customers will help you out.

If you have issues with account then open a Ticket with agent but let us try to help you first...

[hTideGnow]

HI @Laura62 

your mother is using the PM service?  anyone else can contact her?

check if her service is active.  Call 1-855-4PUBLIC , enter her phone number, does it says account active?

if you need agent's help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437