Need help with number transfer

[Malhacham]

I transferred my number several days ago but never received the confirmation message from my previous carrier. I didn't know this was needed and now I need to have someone from public mobile resubmit my transfer manually

[BKNS27]

@Malhacham 

Did you leave the old SIM in your phone while waiting for the text confirming you are porting over to PM?

If your old SIM still works then you didn’t reply with YES confirming you are porting over to PM within the 90 minute window and porting is aborted.

When you call then number to restart the porting. You need the old SIM in your phone to reply to the text.

[Malhacham]

Thank you so much 

[Handy1]

@Malhacham  I sent to your community in box . Here use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Malhacham]

Where can I find the number?

[Handy1]

@Malhacham  There’s a number for live support that can re trigger  the port request for you will send private message as we not allowed to post it here