10-11-2021 10:29 PM - edited 01-06-2022 03:45 AM
10-12-2021 02:36 PM
Are you 100% sure you had incoming calling? Did you reply YES to the PAT (porting authorization text) when you ported your number in? If not you will have to put your old sim card back in your phone when you call the telus porting department. Try logging jnto your old account to see if you still have an active acount or check to see if your old sim card still works. These will confirm if you have completed the porting process.
10-12-2021 12:15 PM - edited 10-12-2021 12:16 PM
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and do Rebooting your phone..
and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,
Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck...
10-12-2021 10:07 AM
That is strange! Here are a few other things you can try:
Otherwise I agree that opening a ticket with a CS Agent (staff) is a good idea. Go through the SIMon chatbot (chat bubble, lower-right corner) or message them directly here but they still need to authenticate you separately.
Let us know how it goes!
10-12-2021 09:15 AM - edited 10-12-2021 09:20 AM
@karenblackmore3 wrote:Yes I did I joined a few days back everything was working until yesterday afternoon
So incoming calls was working before yesterday. If so, there is no porting issue as porting likely completed.
Did you try to put your SIM on another phone and just to confirm? try it if you have a second phone around. It might trigger a some provisioning again and it might help
if still fail, I think it is time to open ticket with PM.
To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Do this to get to ticket open screen quicker:
Type "No incoming calls"
click "Yes"
click "Troubleshoot my number transfer"
click "Continue troubleshooting"
click "Still not working"
click "contact us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
If you still have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
10-12-2021 09:12 AM
Thank you I will do that have a wonderful day and thank you for all your help
10-12-2021 09:10 AM - edited 10-12-2021 09:14 AM
@karenblackmore3 wrote:Thank you for replying I did change my number over I did everything that I was supposed to do my payment is not due until November and I got the $25 plan
@karenblackmore3 I sent you a number to call to try resolving your porting issue.
If not successful, you may need to contact CS to restart the process.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
10-12-2021 09:05 AM
Thank you for replying I did change my number over I did everything that I was supposed to do my payment is not due until November and I got the $25 plan
10-12-2021 09:03 AM
Yes I did I joined a few days back everything was working until yesterday afternoon and so I'm not sure how to fix the problem I had my number transferred I did all the stuff that I was supposed to do click the link to say that I wanted to transfer the number thank you for getting back to me so quickly so do you have any idea what else it could be cuz everything was working until yesterday afternoon I seem to be able to call out but nobody can call me or text me and my texts are not going out it says they're sent but they're not
10-12-2021 05:55 AM
@karenblackmore3 wrote:This morning I could text and call this evening I can't receive any texts or calls if somebody could help me with this I would really appreciate it
Try some trouble-shooting:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*reset network settings
10-12-2021 12:11 AM
What plan are you on? Was your renewal last night? Renewals have been running late with service suspensions often not happening til after noon for non payment. Can you log into your self serve account or call 611 to check your account status? You may have suffered an autopay failure and will have to make a manual payment to reactivate your plan and service.
10-11-2021 11:36 PM
@karenblackmore3 did you just join PM yesterday or today? was incoming calls ever work?
did you port your number from your previous provider? If so, you did reply YES to a test from your old provider? you need to reply it within 90 mins or the porting will fail. Let us know and we can provide you a number to call for porting status.
10-11-2021 10:55 PM
@karenblackmore3 wrote:This morning I could text and call this evening I can't receive any texts or calls if somebody could help me with this I would really appreciate it
Can you provide a bit more info? What plan are you on? When is your plan due to renew?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-11-2021 10:40 PM - edited 10-11-2021 10:48 PM
@karenblackmore3 wrote:This morning I could text and call this evening I can't receive any texts or calls if somebody could help me with this I would really appreciate it
Did you just port your number over to Public Mobile? Did you get a text from your previous provider for you to authorize the port? If not, you may need to initiate the port again. I can pm you the number to call if needed.