Need help with activation

[Jo20124]

Activated my new sim 16hrs ago, but it doesn't seem like it worked. I chose the option to transfer my old number. The public mobile app shows my old number from Telus. I am unable to send texts. And my phone says "emergency calls only". My old Telus sim is still working when I put it in.

I tried restarting my phone a few times yesterday and this morning. No effect. I tried in settings to register to the Public Mobile Network but it fails. The apn settings look correct.

Phone is Samsung Galaxy S9+

[Dunkman]

In this case, you actually will need to contact customer service agent. Submit a ticket for CSA help via the chat bot or via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Jo20124]

😩I called them and during the call I got the porting text from Telus. I then lost Telus a few seconds later. Put in Public Mobile SIM and the phone still can't connect to the Public Mobile network. Now I gotta call them back from another phone 😩

[sigdog]

After requesting the number transfer, which sim card was in the phone? 

[Dunkman · Accepted solution]

The account was not set up properly.  Likely need customer service agent help before calling the Telus porting team.  

If exclusively a porting issue, OP should be able to text and call out.  Just unable to receive calls and text.

If OP ports into an improperly set up account, that may cause more issues.  

[fixin]

@Jo20124 - Go here for the porting number: Messages 

[Dunkman]

@Jo20124 

What about data service?  What about calling?  incoming and outgoing?

[Handy1]

@Jo20124  I’ll private message you the porting team number . Give them a call they can re trigger the port request for you