Need help now

[Ronneysmith2022]

Can in my acc

[iliketotalk]

@Ronneysmith2022 you will need to open a ticket through Simon to speak to a customer service agent they will help you  Click here 

[softech]

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@Ronneysmith2022 wrote:

 I forgot my email and my password

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@Ronneysmith2022   You can follow what I suggested above to reset the login credentials 

Good Luck

[BKNS27]

@Ronneysmith2022 

Wait 15 minutes then clear cache, cookie and go incognito. Login and click Forgot Password and answer your security question.

[DDM69]

I would recommend you write it down somewhere for future reference. 

[softech · Accepted solution]

@Ronneysmith2022   You meant you cannot login to your account?

if that is the case, if it said locked, wait an hour and try again

If still fail, try the Forgot passoword link ( https://selfserve.publicmobile.ca/forgot-password/ ) 

If unable to self reset the password that way, try to open ticket with PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Ronneysmith2022]

 I forgot my email and my password

[iliketotalk]

@Ronneysmith2022 @Hi can you be a little more specific?