Need get in my account , pay my plan.

[Mckaydavid]

I was late putting my $25 plan on. If I don’t get help I’m switching carriers this Thursday. Not right I keep having ask for help get into my account. I don’t even get reply back.

[softech]

@Mckaydavid we have seen that happened to some users

Try this nice more, use Incognito mode to reset and login My account and see if it works

if not, PM supports will be your friend.  Open ticket for them to help reset your password instead

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Mckaydavid]

 Tried so many times to reset always says error

[BKNS27]

@Mckaydavid 

I would suggest you go on AutoPay so you won’t run into this problem in the future.

[Mckaydavid]

Thank you I managed 

[dust2dust · Accepted solution]

Try another browser. Try another device. Try incognito mode.

Have you tried the forgot your password link?

You'd need your 4 digit account pin to use 611 and the credit card. But not for vouchers. You can get vouchers in stores and online. And you could use the real time payment method in some stores.

[hairbag1]

You can pay with credit card by dialing 611.

You can pay with payment vouchers same way.