WOWIE and not in a good way. There seems to be a new bug that affects current customers: SERVICE JUST STOPS. Payment is up to date and account may even say "Active". I am responding as follows:
Seems to be a new bug.
Do one, or all, of the following:
- post your issue to PM on Facebook/Twitter
- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help
- send a private message to any moderator ( @Shazia_K for example) with your phone number and a description of what has happened, but given their backlog it will likely be several days before they respond
While your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.
Solved! Go to Solution.
Uh... is there any known reason why this bug occurs? Does doing something in particular make it more likely for this bug to occur? I ask because I use this phone for business and if my service goes down for a long period of time, I am screwed and may need to jump ship to a more reliable carrier.
In just over a month...
Failed plan changes YES
Failed activations YES
Payment problems YES
Service interuptions YES
Giving away phone numbers YES
Account deactivations YES
SIM cards unprovisioned YES
Port problems YES
Rewards gone YES
I can only shake my head
I know mods are working hard to fix urgent issues but I hope Public powers are trying to fix the plumbing underneath though
@daredogg thanks! It was a bit of a desperation move as I was getting quite a few people private messaging me during the promo period thinking I could fix up their accounts. It wasn't a big deal to reply and point them towards a moderator, but sometimes it wasn't convenient for me to get to the message right away, and it would just add more delay to them getting help. I figured the footer (signature in My Settings) was worth a try. It seems to be working.
Yeah I'm sure you and I weren't alone. I'd bet @Rockdaddy22 and the other oracles got a lot of private messagess. Probably several other active community members probably got contacted too.
Thanks @srlawren, makes sense with less opportunity for error with the 90 day plans. My initial experience with the moderators was great, and I hope by the time January rolls around, the speed of response will be back to normal (or at least the new normal, whatever that may be).
BTW, I like your message footer... I had a few people private messaging me, thinking I was a moderator as well.
@daredogg this doesn't seem to affect everyone. I still think you're better off to go to a 90 day plan in Jan if you can. By then, hopefully the backlog will be long gone (there will be some residuals over the next little while of people with scheduled plan changes to the promo plan that won't work, but overall the big bulk should be done well before then), so you should be able to get it resolved pretty quickly if there is an issue. The 90 day plans are a better value, and once you're on it, you're renewals are 3 times less frequent, so even fewer opportunity for renewal related issues.
Wow @Luddite more and more I'm seriously reconsidering changing my plan to anything else, ever. I was saving up for a 90 day plan starting in January, but maybe I'll just stick with the 30 days at a time. Just wondering, did you decide to upgrade to promo plan, or did you stay with what you had?