My primary line is disconnected by mistake when I was trying to transfer (ported in) another line

[ClaudeMoisan]

Hello, My request is a priority du to the fact my primary line has been disconnected by Public Mobile by mistake.

 Yesterday, when I was trying to transfer a second line from another carrier to the esim of my wife,  the system has replace my line to the new line, so for now, my line is no more assigned, and I only have accees to  the line of my wife.

I would like to talsk to the service representative ASAP to retrieve my line

thanks

[Sherrymac]

This has happened to me as well and I need a solution ASAP!! I was importing a second line from TELUS for my daughter and my primary number was replaced with her number. How do I get my number back?

[Dunkman]

@ClaudeMoisan 

Did you respond "yes" to your carrier's port request text? Which company are you porting from?  Telus or Koodo?

I will private message you the Telus porting team number.  Hopefully, they can help.  

Otherwise, you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437