My phone number is suspended

[Kaurreet]

My phone number is suspended and I tried to recharge of $10 but when I login again it’s asking me same payment again 

[esjliv]

@Kaurreet 

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

edited..as @HALIMACS already posted...so removed. 🙂

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[darlicious]

@Kaurreet 

Are you on the $10 plan? Did you recieve a text from 5129 or an email between March 3rd and March 10th informing you of the unreasonable and unjust 30% rate hike to your plan raising it $3 to $13?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[softech]

@Kaurreet  Do you have the $10 plan ? 

The $10 plan is now $13 (price hike since April 28th)

Do you see Available Fund = $10 on your My Account?

If so, just make a manual top up of $3 

Go to Payment Tab, One Time payment, use "Other (Enter the desired payment amount)" and manually enter $3 (do not use Amount Due) , click Submit

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment made successfully, click "Reactivate current plan" if the button is there

Then logoff My Account and reboot your phone.

[HALIMACS]

@Kaurreet 

Ensure the payment amount is a dollar more than your plan amount, then reactivate service, and try to reboot device.

If doesn't work, try placing account in Lost/Stolen mode, then remove that designation.   This can be done in self-serve.   It works for some folks.