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My phone number has changed automatically. What the heck?!

johannzz
Great Neighbour / Super Voisin

As above

4 REPLIES 4

dust2dust
Mayor / Maire

....and put the old sim in a phone as that is where the confirmation goes to.

softech
Oracle
Oracle

@johannzz did you join PM around a month ago and request porting number into PM? If you did, did you notice you didn't receive any incoming calls at all? 

If you joined PM around a month ago and didn't receive any incoming calls, it is likely the port was not completed. Your old provider sent you a text and you were supposed to reply YES but you didn't.  It has been a month and the porting request is now voided.  PM has to assign you a new number in such situation

No worry, if your old account still active, you can login to My Account and go to Profile page and request porting again using Transfer a number there, but you have to make sure you reply the text from the old provider for the port to complete 

 

HALIMACS
Mayor / Maire

@johannzz 

is it possible you may not have replied yes to a port authorization request if you were moving your number over?

If that is the case, the system may have assigned a temporary number.

johannzz
Great Neighbour / Super Voisin

Can't even submit a help ticket.. what. the. heck public mobile. Would love to have my old number back thx!

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