cancel
Showing results for 
Search instead for 
Did you mean: 

My phone no. was transferred from Fido a week ago, now I can only dial out but cannot receive a call

S_S
Good Citizen / Bon Citoyen

Dear moderator,

 

I am a new user, my phone number was transferred from Fido a week ago: 514xxxxxxxx.   Fido said they've already completed the transaction.   The problem now is: I can only make a call out to others, but cannot receive a phonecall from others.   Could you please have a check and solve the problem ASAP? Thanks a lot!

4 REPLIES 4

@S_S

Got to your original post.  There is three vertical dots tab.(right upper corner)  Press that tab and pick the edit option.  

Screen Shot 2018-08-28 at 7.21.58 PM.png

S_S
Good Citizen / Bon Citoyen

how to delete it?

@S_S

AS stated above, you will need to contact moderator for incomplete port.  I would recommend that you delete your phone number on your initial post.  It is a public forum. 

mimmo
Retired Oracle / Oracle Retraité

You need to send a private message to the mods.

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

  • The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

 

Need Help? Let's chat.