My phone keeps going sos

[Ktavares]

Issues with my phone always going sos … why? 

[softech]

@Ktavares 

did you try your PM sim card in another phone to confirm it is not an account/sim problem? you can also put another active sim card in your phone to test

Also, for peace of mind, check if your phone is clean here:

https://www.devicecheck.ca/check-status-device-canada/

[LitlLdy]

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@Ktavares wrote:

Issues with my phone always going sos … why? 

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@Ktavares , a little more information would help please.

Are you a new Customer?

How long has this been happening?

Do you have network coverage where you are?

1. Restart your phone 
2. Reset your network settings 
3. Remove & reinsert your SIM Card (do not do this if it’s an eSIM)

Please let me know if any of the above help.

If none of those help please send a private message to CS_Agent.

You can send a private message to a CS_Agent using the link (which will open up into your private mailbox with CS_Agent already filled out in the send to field) : ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

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