10-05-2023 08:53 PM
My mother can't make or recieve calls, and she can't go online to figure it out because she can't sign in because she can't get the sign in code because her phone isn't working. What should she do?
10-05-2023 10:11 PM
@Lumob wrote:It just says call failed. and when you tap send again it asks if you want a text or a call, I didn't see email
Try these to unlock the send email choice:
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
10-05-2023 10:08 PM
It just says call failed. and when you tap send again it asks if you want a text or a call, I didn't see email
10-05-2023 09:12 PM
Another thing to try, @Lumob ... does she have SMS texting in and out capability? (not iMessage or Android chat which are RCS services and only need Wi-Fi or data to function)
And does her mobile data still work?
Can she try her public mobile SIM card in another device to see if services work with the other device?
10-05-2023 09:01 PM
Addition to rebooting her phone and resetting the Network setting…check the outage map whether the is an outage in her area:
10-05-2023 08:57 PM
Can she try to:
What messaging does she hear when she dials 611?
To get the code without having the phone working, she can tap "didn't get the code" and it'll present an option to receive the code via e-mail.
Give those options a try.
🙂
10-05-2023 08:56 PM
HI @Lumob
you can help to do two things
1. Call 1-855-4PUBLIC and enter her number, does the system say the account is suspended?
2. if it is suspended, buy a voucher from Shoppers Durg mart, call the 1-855 number above again and laod the voucher there. Ask your mom to wait 5 minutes and reboot the phone
Of course, a better way is to help to get back My Account access, please submit ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437