01-26-2023 01:44 PM
01-26-2023 03:07 PM
Not a clue lol technology
01-26-2023 02:59 PM
That is excellent – maybe ask what fixed it @Chrisveitch6969 ?
01-26-2023 02:55 PM
It has worked it self out thanks for the help have a good day.
01-26-2023 02:23 PM
Yes we did. I experienced 20 min outage earlier on my data today but came back and its out again so I'll give it some time hopefully it work it self out.
01-26-2023 02:18 PM
@Chrisveitch6969 Didn’t you guys just get hit with winter storm last night / earlier today ? If so I’m thinking it’s weather related issue
01-26-2023 02:15 PM
Not working I'll just wait an hour or so and try again
01-26-2023 02:10 PM
@Chrisveitch6969 wrote:I just put the sim into another device and it's doing the flashing lte so not sure because I can call but no data
@Chrisveitch6969 Yes, look like it is LTE network problem
since voice is working, if you change your Preferred network to 3G Only, your data should work. Please try
01-26-2023 02:08 PM
I just put the sim into another device and it's doing the flashing lte so not sure because I can call but no data
01-26-2023 02:00 PM
@Chrisveitch6969 wrote:I have been using it all day. It went out earlier then came back. Now it's just flashing LTE off and on where it supposed to be just there. So I'll give it some time
@Chrisveitch6969 It could be a network issue. You can change your Preferred network to 3G and it could work.
If it works, leave it there for a day or two before changing the Preferred network back to 4G/LTE or Automatic
01-26-2023 01:58 PM
I have been using it all day. It went out earlier then came back. Now it's just flashing LTE off and on where it supposed to be just there. So I'll give it some time
01-26-2023 01:55 PM
@Chrisveitch6969 if today is your renewal date and you had no data left from your last cycle, give it a few more hours for your plan to complete its renewal process.
In the meantime, occasionally toggle into and out of airplane mode until you connect to the network.
01-26-2023 01:54 PM
@Chrisveitch6969 You mentioned your plan just renewed do you have any service can you call or text check self serve and see if account is active or suspended sometimes auto pays fails and you might need to make manual payment and reactivate
01-26-2023 01:54 PM
did you just join PM? was data ever work in your location and just stopped working? or it never work?
which city is that?
do you have any neighbour using Telus/Koodo/Bell/Virgin/Lucky 's service and experiencing the same thing?
what brand and model is your phone
you can check to see if there are some close Bell/Telus network towers around your area
https://www.ertyu.org/steven_nikkel/cancellsites.html
You can also try to change your Preferred network to 3G Only and see if it works better
01-26-2023 01:47 PM - edited 01-26-2023 01:48 PM
Try rebooting your device, and resetting network connections.
That’s under your cellular settings.
You can also try manually switching to the 3G network under your network connections. To do this switch off automatic network, and select the 3G option if there is one.
01-26-2023 01:47 PM
My plan just renewed
01-26-2023 01:47 PM
@Chrisveitch6969 Adding to what @HALIMACS mentioned
Outage map in your area:
01-26-2023 01:46 PM
It's just flashing in and out lte on my cell phone
01-26-2023 01:46 PM - edited 01-26-2023 01:46 PM
Did it just stopped working? Check the Telus service outage maps for any outages in your area. You should also log into your self serve account to see if you have reached your data allotment.
01-26-2023 01:45 PM
@Chrisveitch6969 First is your cellular data on and do you have any left ?
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
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