My account

[Bradpotter]

Hello my recent bill was much higher than normal. Checked and plan had been changed without notification or authorization.  When sent request for reason and credit of funds was told it was billed correctly for the plan.  Wanted to know how the plan suddenly changed after over 2 years.  Could not reply directly to agent that messaged me. I know this is a discount service but customer service is rediculous.  Hope to get some sort of response as to why plan was changed 

[Jenniferdavis19]

it could have been a grandfathered plan that you were on. did you sign into your account to look it up because usually there is some sort of notice given

[HALIMACS]

@Bradpotter 

Within the last several weeks there was a campaign whereby public mobile was promoting a higher priced plan with higher data.

The way to get that would be to reply "yes" to a text that they sent you. If for any reason someone else uses the device or had access to the device and replied yes, they would have scheduled your plan to change on the next renewal.

[Quigley]

@Bradpotter 

There have been other reports recently, of that happening.

You should get another ticket started to get your plan fixed.

But ask for the problem to be escalated.

Use the Chat Bot Simon to get a service ticket started.

Or send a private message to CS_Agent

[Handy1]

@Bradpotter @Did you or anyone happen to reply yes to any public mobile text offers by accident 

if not then reach out to support 

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