07-18-2022 12:17 PM
Account suspended but my credit card doesn't expire until August 31. I called my bank recently to ensure that I would have time to update my accounts. Now I am being charged extra per month to reactivate?!? This is complete bull!!
07-19-2022 07:08 AM
@darlicious wrote:Along with many of my go to posts you will have to update your "chat bubble" instructions. It hasn't been on the community forum for awhile now....instead customers need to go to the bottom of the page to "get help" in the green portion of the page.
@darlicious I didn't think was gone that long lol. Thanks, change made. I wonder why they removed it from the community page? When I go to the get help page the chat bubble shows up.
07-18-2022 12:58 PM
Your welcome. If your bonus RAF was from February or June then it indeed is missing. The "more is merrier" RAF was for 6 months. The other two are for 5 months.
07-18-2022 12:54 PM
Along with many of my go to posts you will have to update your "chat bubble" instructions. It hasn't been on the community forum for awhile now....instead customers need to go to the bottom of the page to "get help" in the green portion of the page.
07-18-2022 12:53 PM
Thanks for you suggestions. I have contacted an agent. I have been receiving the $5 promo on an ongoing basis.
07-18-2022 12:46 PM - edited 07-18-2022 12:51 PM
Was this the bonus RAF from May/June that ended on June 6th? Or the one from February? Or the one from the "more is merrier" campaign in December 2021? The "more is merrier" RAF had its last $5 credit applied on June 3rd. The other two RAF are still in effect. Are you on the points program or the $$ rewards program? Did you recieve your 1 point or $1 reward if you were the referrer? Or are you the referred one? There are issues with the June RAF promotion.
Edit to add:
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
07-18-2022 12:35 PM - edited 07-18-2022 12:38 PM
@SpazzyT wrote:They didn't apply "RAF Holiday $5"
@SpazzyT Was this a promotion where you had to keep your account active to receive the $5? Was this a permanent RAF reward of $5? Try contacting a customer service agent.
You can contact them one of 2 ways.
1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;
2. Contact them through direct messaging at the following link (note this way may take longer for a response);
---------->Click here<----------
In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.
07-18-2022 12:34 PM
They didn't apply RAF Holiday $5
07-18-2022 12:33 PM
They didn't apply "RAF Holiday $5"
07-18-2022 12:33 PM - edited 07-18-2022 12:33 PM
@SpazzyT wrote:Account suspended but my credit card doesn't expire until August 31. I called my bank recently to ensure that I would have time to update my accounts. Now I am being charged extra per month to reactivate?!? This is complete bull!!
@SpazzyT What's the extra you are being charged over and above your plan's cost? That doesn't normally happen, you just reactivate your plan at the same cost as before. There are no penalties to pay. Are you on the old $10 plan and now are charged @$13?
07-18-2022 12:31 PM - edited 07-18-2022 12:31 PM
Public mobile doesn't add an extra amount when your autopay fails. Do you normally get $5 in rewards? Check your transaction history. Did you recieve your rewards this month? Did you use lost/stolen in the last 30 days? Accidently join the points program? Schedule a change plan on next renewal?
07-18-2022 12:30 PM
Mine too. It declined my card and then I had to buy a voucher.
07-18-2022 12:25 PM
$5.60 more now. What a piss off.
07-18-2022 12:25 PM
My card was declined and account suspended as well. Nothing has changed on my end so I'm assuming something is up on their end.