My account is not accepting my Credit Card

[SamsonN]

I've had my account on auto pay for over a year. Now all of a sudden my service was interrupted for non payment. I tried to pay with my credit card on file but it kept saying that it couldnt verify my credit card information. I called my CC company and they say my CC is fine and there is no issues. I tried logging back on to my public mobile account again and paying it is still didnt work. I removed the card and re-entered my card information and still no luck. Even tried my brothers CC and that did not work either. Please help

[Perplexed2019]

I just went through the same thing but used a second credit card to attempt a payment.  Very frustrating. 

[Dunkman]

@SamsonN 

When you try again, make sure address exactly matches your credit card billing address. If apartment number, leave that section blank. Try the postal code with a space between the first three digit and last three digts, or try without space.

Website is finicky. Maybe try a different web browser, clearing cache or going incognito mode. Chrome incognito works well with PM website. Or even try a different computer or device.

If that fails, you may need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderators can help but it can take 1-2 days to respond. If you need to pay immediately due to suspended account, you could either buy a voucher in store or online (via recharge.com - service fee applies). At least, then your service is active. 

[GinYVR]

@SamsonN

Take a break and try in the morning, you might have triggered a lockout. (hopefully temporarily)

Later, clear the cache, restart the browser and disable any add ons eg ad blocker.

second, Remove any reference to apartment # if your address have it.. truncate the space out of your postal code.. make sure your address is exactly like your credit card statement.

then try your credit card again.

[hairbag1]

Try paying by dialling 611 with the valid credit card on your account.

Get a payment voucher for payment, then deal with cc issue later.

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@SamsonN wrote:

I've had my account on auto pay for over a year. Now all of a sudden my service was interrupted for non payment. I tried to pay with my credit card on file but it kept saying that it couldnt verify my credit card information. I called my CC company and they say my CC is fine and there is no issues. I tried logging back on to my public mobile account again and paying it is still didnt work. I removed the card and re-entered my card information and still no luck. Even tried my brothers CC and that did not work either. Please help

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