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My account is blocked

Alanro
Great Neighbour / Super Voisin

Hi

7 REPLIES 7


 @Anonymouswrote:

 

@NDesai: Is the password reset function working now?


Sometimes it works and sometimes it doesn't. I just tried it right now, and it didn't work 😞

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.


@Alanro wrote:

I was trying to get access to my account  my password did no work, then I tried to reset my password and a message said contact your customer service


To send a private message to a moderator click this link.
In your message please include:
  • PM Phone Number
  • 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
    • account number 
    • date of birth
    • complete address listed on account with postal code
    • email address on account
    • most commonly called numbers
    • alternate number listed on the account
    • last payment date and amount
    • last 4 digits of the credit card
  • Detailed explanation
Community Moderators are available from Mon-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Alanro
Great Neighbour / Super Voisin

I was trying to get access to my account  my password did no work, then I tried to reset my password and a message said contact your customer service

Alanro
Great Neighbour / Super Voisin

How can send a message to he moderaor so I can get access o my account again

 


 

Anonymous
Not applicable

Wow. Very few things can be said using just one word but you managed to do it.

Maybe a little more description of what all you mean by blocked would allow people to help you.

@NDesai: Is the password reset function working now?

 

NDesai
Oracle
Oracle

@Alanro Try resetting your password again after a bit. Or send a private message to the Moderator_Team with your account info and they will reset from their end.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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