cancel
Showing results for 
Search instead for 
Did you mean: 

My Esim isnt activate

Venny
Good Citizen / Bon Citoyen

Hi Yesterday I subscribed ESIM

but I cant activate. So How Can I do?

IMG_1462.png

7 REPLIES 7

Venny
Good Citizen / Bon Citoyen

I didn’t receive that email. Could u send me again?

Kel708
Good Citizen / Bon Citoyen

I did not received 'Welcome To Public Mobile', Their first email and last email(only 1email) was 'Thank you for your purchase'.

fixin1
Deputy Mayor / Adjoint au Maire

@Venny - In your email inbox it should say "Welcome To Public Mobile" as the subject.

The email that you used to create your Public Mobile account. You can find it there.

Kel708
Good Citizen / Bon Citoyen

I have same issue, it does not work. I don't know how did you fixed issue. None of agent reply me.

Venny
Good Citizen / Bon Citoyen

Where Can I find the my QR code?

fixin1
Deputy Mayor / Adjoint au Maire

@Venny - The welcome email should look like this:

Welcome to Public Mobile  copy-images-1.pngWelcome to Public Mobile  copy-images-2.pngWelcome to Public Mobile  copy-images-3.png

Scan the QR code in the blank box in your activation email to your phone, see if it will activate.

Also is your eSIM in your Cellular settings but disabled? Please enable it and set Public Mobile eSIM to primary.

hTideGnow
Mayor / Maire

hi @Venny do you have a Welcome email from PM?? is there a QR code for eSIM??

if not , message support agent for help

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Need Help? Let's chat.