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Hallsy
Great Neighbour / Super Voisin

why am I having trouble logging in to my account?

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @Hallsy   what exact problem you got?

 

give us more details

 

you got the security code ? or you were not getting it?

 

Try to clear cache and restart the browser.  or try Incognito mode or use another browser

 

Lastly, if you have been using your phone to try logging in, you might want to get a desktop instead.  There is some ongoing issue if you access it on your phone, try it on desktoip

Timer
Mayor / Maire

@Hallsy 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode, 

hairbag1
Mayor / Maire

Good question. Where are you running into trouble ?

PM did a web "upgrade" and alot of customer are having troubles.

Need Help? Let's chat.