My $30 Voucher gave me $15

[Domino]

MEMORANDUM

SUBJECT: Recently bought $30 Public Mobile voucher dispensed a $15 credit

ISSUE:

Once typing in the 11-digit pin on the $30 Voucher, the prompts notified only $15 was added

BACKGROUND:

My $30 voucher that I bought at the corner store last night only put an amount of $15 on my account. I initially have signed up for you $25+tax phone plan. There is no tech support for this service; I am an new customer and was not made aware that you do not provide a phone tech and/or website phone tech and this disappoints me. If this issue is not taken care of swiftly; I will appeal to Administration and/or Better Business Bureau to receive a full refund and deletion of my Public Mobile account.

CONSIDERATIONS:

I would like an additional $15 to be immediately added to my account so I can resume my business transactions on my cell phone; since your errors are jeopardizing my companies finances and reputation. I have proof of payment and my initial document that states the date I signed up for the $25+tax phone plan and all additional charges.

[Carld123]

Public mobile is great for your average joe...which. I am one..lol..definatly not for  a business that relies on fool proof service...you have to pay for that..eventually bugs will be fixed...till then..you get what you pay for...it is what it is..good for some..not for others...

[dumbdobie1]

Yeah if its a business line I would buy another voucher immediatley. One lost sale could cost way more than $15.

[Anonymous]

I don't think this is a Public Mobile issue. I would take it up with the vendor.

Maybe post a picture of the voucher. The value should be on it. Blank out any personal info of course.

Any number of confusing distractions and interruptions could have caused a mis-type.

Or maybe the clerk took your $30, typed in $15 into the terminal thingy and sent you on your way and pocketed $15.

As mentioned...recharge.com.

[mimmo]

Best to send a picture of the voucher as well. Last time I had issues with a voucher I had to wait 5-10 business's days to have it investigated 

In your situation I would buy another voucher from recharge.com and use that to get the line working, especially since it is a business line.

Also you might want to consider upgrading to a 2nd tier provider koodo virgin fido as pm is really not the best option for 100 %service.

Mod reply times Re also 72+ hours.

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Some good posts/reads:

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[Carld123]

If you click and browse thru the knowledge base you will get lots of useful information like terms of service..contacting PM..etc

[Carld123]

You need to send a private message to a moderator..posting here will steer you in the direction to get help for your issue but a moderator is the one to solve it..