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Multiple charges on credit card

boblegend21
Great Neighbour / Super Voisin

I got charged the same amount 6 times on my credit card bill for the exact same date.

3 REPLIES 3

hairbag1
Mayor / Maire

@boblegend21 

did you just start a new PM account and had trouble with the activation process ? It mighta glitched out and charged you X 6 as a result of the glitch. Glitches can happen but only rarely here. Use the link provided by the others and I know the CSA will make things right.

Welcome to Public Mobile.

softech
Oracle
Oracle

@boblegend21 that's unusual.  Do you see all 6 transaction s showing on My Account 's transaction history?

dont worries, open ticket with agent here and they will investigate

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

but don't worries, support can help

DennyCrane
Mayor / Maire

When you login to your account, what does it show under your payment history?

You'll likely need to contact Public Mobile staff by sending a private message to @CS_Agent.

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