01-17-2022 04:34 PM - last edited on 01-18-2022 09:56 AM by Dunkman
I need help with my account for autopay please
Solved! Go to Solution.
01-17-2022 09:22 PM
thanks @darlicious I think I got mix up and thought there is a grace period Thanks.
01-17-2022 09:01 PM
@JohnKivanc wrote:I need help with my account for autopay please
@JohnKivanc - Did any guess or solve your issue yet?
Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.
So, if this is the case, ignore these messages on your SELF SERVE account.
If you have no services, and it is past your renewal, maybe your autopay failed?
If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.
01-17-2022 07:28 PM
Pm does not credit back the first months autopay reward unless you sign up for autopay during the activation process.
01-17-2022 06:31 PM
01-17-2022 06:04 PM
What kind of assistance you require regarding autopay? Little more details will go a long way...
01-17-2022 05:19 PM
Hi @JohnKivanc What was the issue with Autopay? did you just join and didn't set Autopay in the beginning? if so, enable it now and PM will actually give you back the Autopay discount for the first month as well. It will credit you back the $2 to your account for the very first month
or you have trouble enabling it? Give us more information and hope we can help
01-17-2022 04:48 PM
@JohnKivanc Could you please explain more in depth what the problem seems to be?
01-17-2022 04:39 PM
Accepted payments(publicmobile.ca)
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
or try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
and log in and re-entered your credit details,
just make sure your credit card number and your address match the same,
sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.
How To Update or Remove Your Payment
Follow these steps:
1. sign in to Self-Serve. Once signed in,
2. click on the ‘Payment’ tab,
then scroll to the bottom of the page and select ‘Manage my card’.
you will have the option to either select ‘Replace this card’, or ‘Remove this card’.
You will need to review and confirm this change to your account,
after you Add your credit card go back,
and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent,
Good Luck.
01-17-2022 04:38 PM
@JohnKivanc Did your payment not go through? You could try logging into your account and if you see the Reactivate button, click it to see if the payment pushes through or select the Payment tab and make a manual payment of the amount due.
You can also purchase vouchers from convenience/gas store or retailers like Walmart, Canadian Tire or LD and SDM and load the funds via the 611 system on your phone.
01-17-2022 04:38 PM - edited 01-17-2022 04:38 PM
@JohnKivanc : What seems to be the problem? Maybe we can help.
Edit:
Contact a Customer Support Agent