Mobile data not working

[Nikkey321]

I'm unable to connect using mobile data since August 23 (after the last auto-pay was debited in my bank account).

I could use my network to make CALLs ONLY! Nothing works once I'm not connected to Wifi.

I've tried submitting a complaint ticket but got error 404 each time I tried.

What do I do to make use of the data I subscribed/paid for pleaseeee?

[hycm53]

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@Nikkey321 wrote:

I'm unable to connect using mobile data since August 23 (after the last auto-pay was debited in my bank account).

I could use my network to make CALLs ONLY! Nothing works once I'm not connected to Wifi.

I've tried submitting a complaint ticket but got error 404 each time I tried.

What do I do to make use of the data I subscribed/paid for pleaseeee?

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Go to settings, make sure data is turned on.

Check your phone APN settings: 

https://apn-canada.gishan.net/en/apn/public-mobile

Turn off the phone for a couple of minutes then turn on.

[hTideGnow]

HI @Nikkey321 

Try login using Incognito/Private/Secret mode on your browser to check if your data are all used up

and check if you have set a data limit on your phone, try Reset All Networks

You can also try your sim card on another phone

[dust2dust]

If those refresh icons don't show data then is there a data limiter set on your phone?

[JRod]

@Nikkey321 

I am sorry to hear that you are having issues. Can you double check on your account that you still have data remaining? If you do, other things you could try are going to network selection and turning off automatic, then manually select public mobile and then reboot.

Resetting your network settings might also work but note this will erase your saved wifi passwords. Then reboot if you do this. 

If all of this doesn’t work I’d reach out to customer service. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[hairbag1]

@Nikkey321 

log in to your account just to make sure data was actually refilled on renewal date. To contact CSA for their help, click this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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