cancel
Showing results for 
Search instead for 
Did you mean: 

Missing recent texts while porting

Dok
Great Neighbour / Super Voisin

transfer to public mobile 24 hours ago and just started being able to send and receive text messages. I have not received any text messages that would have been sent to me within the last 24 hours. However. What has happened to these? Will I get them? How do I get them? Thank you. 

 

2 REPLIES 2

Rastin
Model Citizen / Citoyen Modèle

I did not get mine when it happened to me. I didn't know if you can. Maybe put in a ticket with pm?

softech
Oracle
Oracle

@Dok 

PM is having problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Need Help? Let's chat.