Missing Rewards Points

[lawmalibiran]

Hello,

I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

[computergeek541]

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@lawmalibiran wrote:

Hello,

I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

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New customers who sign up using a referral code don't get any points.  The credit that you do get isn't part of the points/rewards program.  The credit will only show up in your payment history and main account balance.

[Tsawwassen]

Most likely it's delayed. It's great that PM offers incentives, rewards etc -- however at times these perks can also cause confussion and sometimes also aggravation. Keep in mind that these points / rewards are a bonus not given by other mobility providers and smile when you get them.

[HALIMACS · Accepted solution]

@lawmalibiran 

If YOU signed up, I believe you’ll see a $10 credit in your available funds balance within 72 hours.

The person who does the referring gets the point on each of their renewals.

[lawmalibiran]

I've setup my PM account for less than 48 hours. If my rewards does not show up in that time frame I'll open a ticket. THANKS.

[softech]

@lawmalibiran   how long you have joined PM?  The rewards point should show up within 48 hours.  And you checked your My Rewards site's transaction history yet https://www.publicmobile.ca/myrewards ? 

If it has been over 48 hours, it could be something wrong with the system. 

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there