@winciy0412
Judging by the time you joined the community and calculating both your autopay reward and the loyalty reward your family has been customers for 63/30 day cycles. Which should reflect $63 in friend referrals leaving your dads referral rewards $18 short.
Now why does this not match your mom's referral rewards? It was well known that for a long time users would either recieve "ghost" referrals. A Cha-ching text would be recieved. Your referral reward would go up by $1 but no phone number would ever show up.....otherwise referrals that had long left pm were still rewarding the referrer many years later.
About 18 months ago pm finally fixed this glitch and overnight many customers lost half or more of their referrals some upwards of $100 in monthly referral rewards. An unfortunate consequence was there were a few innocent victims that had a legitimate referral removed. They had to contact customer support and prove it was still an active referral with pm.
It looks like your family both benefited and got shortchanged by the fixing of this glitch. Your mom got an extra $39 in referral rewards. No harm no foul. It took pm long enough to fix the glitch. But your dad shouldn't be penalized. Ask the CSA to credit the account $18 and restore the original referral code to the account so your dad starts earning his referral reward again.
