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Missed calls with no call history but Voicemail

notchy
Good Citizen / Bon Citoyen

I had this occur a few times too many. 

I missed calls but no notification or no call log history.  I only know I have a missed call via voicemail. I check the VM and get the timestamp of when the call occurred. 

I also will get a text from  friends saying they tried  calling me. The phone rings on their end and then goes to VM but no rings on my end and no missed calls notification.

I have pixel 7 phone. Anyone have this occur or know how to resolve the issue?

2 REPLIES 2

notchy
Good Citizen / Bon Citoyen

Unfortunately I have an esim and can't pop out the sim and add it to another phone. I will have to open a ticket with PM.

softech
Oracle
Oracle

 @notchy 

you have a compatible phone

could be a network issue in the area.

If you have another phone around, put the PM sim there and test.  This will for a sim reprovision and could resolve the issue

if that does not help, then you can open ticket with PM support and ask them to reprovision the account on the system.  

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 
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