Making and receiving phone calls

[Sooey]

Have come to Florida and my phone will not make or receive calls. Have the US/CAN plan

[Dunkman]

@Sooey 

Here is some more additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

A few basic troubleshooting advice:

Reboot phone. Network reset of phone (this will erase saved wifi passwords)

[softech]

@Sooey 

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

With your voice issue, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working