MMS & Voice notes not working

[Mary226]

since switching to public mobile i cannot send pictures or voice notes, can someone help?

[Pipetrades]

I had the same issue with group messaging. I had to change a couple of settings for the APN on the network.

 

[BKNS27]

@Mary226 

You will need to contact a CS_Agent to investigate your issue:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Mary226]

tried that but doesn't seem to work

[Mary226]

yes the data is enabled and have rebooted many times as well

[Mary226]

android, other services seem to work except for group messaging actually doesn't either

[BKNS27]

@Mary226 

Is the Cellular data enabled because you need data for the MMS to be sent to others.

Also try rebooting your phone by powering off then back on.

[eddieO]

@Mary226, are you using iPhone or Android? Are all other services working as expected?

[Chalupa_Batman]

---

@Mary226 wrote:

since switching to public mobile i cannot send pictures or voice notes, can someone help?

---

Hey @Mary226 

My buddy experienced this when he ported over. The way I helped him fix it was to go into his network settings and reset them. Then I went into his network settings and turned off automatic and picked Public Mobile and rebooted. That worked for him.