Loyalty rewards

[Gr8Cornholio]

I have been a customer for over 5 years but it says under Loyalty pays $0 it said $5 a few months ago... My wife's account which was signed up at the same time says $5

Is there an admin out there that can fix this for my account? 

Thanks

 

[hTideGnow · Accepted solution]

HI @Gr8Cornholio since the screen shows the logalty pays line, i dont' think you got changed to Public points

But this is something you need to check with PM cs agent.    Please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Gr8Cornholio  In that case reach out to support to investigate with links above in my last post to you 

[Gr8Cornholio]

Nope I didn't switch over by accident

[Handy1]

@Gr8Cornholio  Did you happen to switch over to the new points program instead by accident ? Hopefully not there’s not going back .. but if you haven’t I’d get support to investigate this for you 

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