3 weeks ago - last edited 3 weeks ago by computergeek541
3 weeks ago
@paddy5676 wrote:It automatically reduced my non-expiring data instead of the loyalty bonus data. That's why I ask the community if something could be done to reverse the situation.
This will need to be discussed with a customer support agent. Please open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html
3 weeks ago
It automatically reduced my non-expiring data instead of the loyalty bonus data. That's why I ask the community if something could be done to reverse the situation.
Thank you for your help.
3 weeks ago
but that was not what happened. The system deducted my non-expiring data instead of the loyalty bonus data.
How do I reverse the situation?
Thanks.
3 weeks ago
Your bonus data which expires, should be used immediately following your cycle plan data.
AFTER the bonus data is consumed, any non-expiring data available which was added to the account will then be drawn upon.
3 weeks ago
@paddy5676 wrote:How do I use subject instead of my 2g one time data bonus?
It's automatic.