2 weeks ago
My brother-in-law lost his phone. He can’t login to get his account to get his confirmation code. They are sending the code to his lost phone.
a week ago
so, does it see "Send Email" an option after clicking on "Didn't receive code"?
or if the email option is not there, he can still Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with PM support:
a week ago
He can’t get a code. Public Mobile sends it to his lost phone.
2 weeks ago - last edited 2 weeks ago
Jus click on Resend Code or Didn’t receive code and have the 2FA sent by email to pause his service by clicking on Lost/Stolen phone on his account while he gets an new phone and SIM.