2 weeks ago - last edited 2 weeks ago
Hi,
I've lost my phone and my SIM card. I need to activate my new SIM using my old phone b.
Can you help me?
thanks
2 weeks ago
@Emmanuel10 - You remove it by clicking the dropdown arrow in top right corner and click on "Edit Post".
Then put random xxx or remove it altogether.
2 weeks ago
Do not need to activate new SIM card to start new account.
Just need to change the SIM card number in your self service account, under your Profile section
Here is some additional information:
https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number
2 weeks ago
How do I remove it?
2 weeks ago - last edited 2 weeks ago
@Emmanuel10 - Please remove your number by clicking on the upside down " ^ " and click on "Edit Post."
Please login like normal but when you reach 2FA click "Didn't Get The Code?" and click on "Send as Email"
If it is just "Resend Code" please try incorrectly entering 6 digit code 4 times, some have reported it pop up the option.
If it does not show, please contact CS_Agent here:
You will need to contact CS_Agent to change email and to regain access to your Account:
Submit a ticket via Chatbot:
If you just want it quick and easy, here it is:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
2 weeks ago - last edited 2 weeks ago
It is a public forum and so you have to remove personal info like your phone number and email
2 weeks ago - last edited 2 weeks ago
I should indicate that my old email is also not working anymore.