Lost phobe

[JennjennD]

So my husband lost his phone and can’t access his account because all the 2 factor things wanna go through that number or email what does he do how does he regain access to his account he hasn’t paid his bill since can’t get into the site can’t transfer his number cuz bill hasn’t been paid

[JennjennD]

Ok

[hairbag1]

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@JennjennD wrote:

Thanks for the help do you know if it takes long to hear back from them 

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watch the little envelop icon on top right side of page will be highlighted when they respond. I suspect you should get a reply tomorrow am.

added...if you have problems with that link, you can also use this link to start process of Customer Support...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JennjennD]

Thanks for the help do you know if it takes long to hear back from them 

[hairbag1 · Accepted solution]

@JennjennD 

you can start process of Customer Assist by using this link. Give them as much account info as you can ie: phone number, account number, name on account, PM pin number..

https://widget.telus.tiia.ai/publicmobile/publicmobile.html