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Lost SIM

mvo
Great Neighbour / Super Voisin

I lost my SIM in Europe. It is now impossible to do anything. I cannot log in to the app nor the forum nor the website because of 2 factor authentication sending a text message to the lost SIM card. 

Ideally I want to log in to the app and then try setting up eSIM. 

1 REPLY 1

JRod
Deputy Mayor / Adjoint au Maire

@mvo If you try resending the code a few times you should have an option to hit “code not received” and choose a different option such as getting the code emailed to you. 

Unfortunately this evening there has been some issues accessing accounts on the site which hopefully will be solved soon. EDIT: I was finally able to login to my account not on the app so hopefully things continue to improve.

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